Grievance Redressal Mechanism

We believe that Investor service is a vital element for sustained business growth and wewant to ensure that our Investors receive exemplary service across different touch points.Prompt and efficient service is essential for retaining existing relationships and thereforeInvestor satisfaction becomes critical to us, especially since we follow theDirect‐to‐Investor model. Investor queries and complaints constitute an importantvoice of Investor, and this policy details grievance handling through a structuredgrievance redressal framework. Grievance redressal is supported by a review mechanism,to minimize the recurrence of similar issues in future.

The Grievance Redressal policy follows the following principles:

• Investors will be treated fairly at all times
• Complaints raised by Investors will be dealt with courtesy and in a timely manner
• Queries and Complaints will be treated efficiently and fairly.

The Investment advisor and employees work in good faith and without prejudice,towards the interests of the Investors.

Grievance Redressal Mechanism

Client’s queries / complaints may arise due to lack of understanding or a deficiency ofservice experienced by clients. Deficiency of service may include lack of explanation,clarifications, understanding which escalates into shortfalls in the expected deliverystandards, either due to inadequacy of facilities available or through the attitude of stafftowards client.

1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Research Analyst. Alternatively, the Investor may call on +91 8879392530.
2. Clients can write to the Research Analyst at compliance@niftypro.in if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days ofapproaching the Research Analyst.
3. In case you are not satisfied with our response you can lodge your grievance withSEBI at http://scores.gov.in or you may also write to any of the offices of SEBI.SCORES may be accessed thorough SCORES mobile application as well, samecan be downloaded from below link:

ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD- 1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”.
A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/