Grievance Redressal Process

At Capital-Grow Trading Research, we prioritize exceptional investor service and strive to maintain high standards across all touchpoints. Effective and prompt service is crucial for maintaining investor relationships and satisfaction, especially within our Direct-to-Investor model. Our grievance redressal process is designed to address and resolve investor complaints efficiently, ensuring ongoing service improvement through a structured framework.

Principles of Our Grievance Redressal Policy:

• Fair Treatment: Investors will always be treated with fairness and respect.
• Timely Resolution: Complaints and queries will be handled promptly and courteously.
• Efficient Handling: All issues will be addressed with efficiency and fairness.
• Good Faith: Our investment advisors and staff will act in good faith and with the best interests of the investors in mind.

The Investment advisor and employees work in good faith and without prejudice,towards the interests of the Investors.

Grievance Redressal Mechanism

If you have a query or experience a deficiency in service, which may include inadequate explanations or staff attitude, you are entitled to seek clarification or lodge a complaint.

1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Research Analyst. Alternatively, the Investor may call on +91 8879392530.
2. Clients can write to the Research Analyst at compliance@capital-grow.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days ofapproaching the Research Analyst.
3. In case you are not satisfied with our response you can lodge your grievance with SEBI at SCORES portal or you may also write to any of the offices of SEBI.